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Privacy policy

Privacy Policy Fraenck

  1. Corporate information
  2. What are the legal grounds for using your data?
  3. Which personal data does Fraenck process?
  4. For which purposes does Fraenck need your data?
  5. How long does Fraenck keep your data?
  6. How does Fraenck protect your data?
  7. Sharing your data with other parties
  8. Viewing, changing or deleting your data
  9. Cookie settings and adjustments

1. Company information

Fraenck B.V.

Beekstraat 30, 6811 DW Arnhem

Phone number: 026 844 0451

E-mail address:

Chamber of Commerce: 71316191

2. What are the legal grounds for using your data?

According to privacy laws we have to say what 'legal grounds' we have for using your data. We need your data in order to fulfil contractual agreements between you and Fraenck, such as your purchase of one of our products and your right to a guarantee.

We may also use your data for 'legitimate interests'. This means that we want to give all our clients the best possible personalised service. In doing so, we always consider your privacy.

We may also have a legal obligation to use your data, for example if we suspect fraud. And sometimes you have given us permission to use your data, such as when you sign up for the newsletter. We keep a careful record of this.

3. What personal data does Fraenck process exactly and for what reason(s)?

Fraenck can process your personal data because you make use of Fraenck's services, and/or because you provide this information yourself when filling in a contact form on the website. We store your data in a secure database. And they stay there. We will not pass on your information to third parties for commercial purposes. We also need your details to ensure that your purchases run as smoothly as possible.

Fraenck would like to know the following about you;

First and last name.

So that we know how to address you, which is very handy!

Address details

Because we and our delivery partners would like to deliver your ordered items to the right place.

Phone number

We like to contact you about your order. If anything is unclear, we know how to reach you. Sometimes we will call you afterwards to ask if everything is to your satisfaction.

Email address

You will receive an e-mail about your order, invoice and the products you buy from us. We will mail you our reaction when you have let us know your opinion. Offers and newsletters are also sent to you by e-mail. If you have given us permission to do so. Would you prefer not to receive any more newsletters and offers? Unsubscribing is easy: you can do it on your account page, via or via the link at the bottom of the newsletter itself.

IP address

In our shop we recognise you immediately, on the internet we look at your IP-address. We remember your preferences and thus provide appropriate advice. By remembering your IP-address, we immediately make sure that nobody else uses your personal account.

Payment details

To be able to pay for your order, we use the secure payment environment of Shopify/ Mollie. When you pay with iDeal or bank transfer, your details are stored in our administration in order to link the payment to your order. Furthermore, we will only use your bank account number if you receive a refund from us.

When you pay by credit card, we send your credit card information from our secure environment directly to Shopify/Mollie. They carry out our credit card payments. We will not see your credit card details, Mollie will only tell us if your payment was successful. Or not.

The same goes for Paypal, Bancontact or other payment services. To use these services, you first have to agree to their own terms of use, which you can often find at the bottom of their website.

4. For what other purposes does Fraenck need your data?

Website use

General visit data is recorded on Fraenck's website, including your computer's IP address, the time of request and data sent by your browser. These data are used for analyses of visiting and clicking behaviour on the website. Fraenck uses this information to improve the functioning of the website in order to offer you a better shopping experience.

Creating an account

In your Fraenck account you will register all your details which are necessary for placing an order. This saves us both time. It also allows us to register the details of your previous orders and thus help you more quickly.

Signing up for the newsletter and/or requesting information

When you want to subscribe to our newsletter, we need your name and email address. This way we can keep you up to date with our latest developments and make you happy with our special offers!

Contact with customer service

We need information from you so that our customer service team knows who you are and can help you in the best possible way. If there is something wrong with your order, we can also contact you by phone. To make our service a little better every day, we register all contact moments under your name. We learn from this and you don't have to tell your story twice.

5. How long does Fraenck keep your data?

Fraenck does not keep your personal data longer than is legally permitted and necessary for the purposes for which your data is processed.

We delete inactive customer accounts after 7 years. After that period, we will only use your data anonymously, for internal reports.

  • The tax authorities require us to keep our records of your invoice, payment and order details for 7 years. After that, we will only use anonymous data for internal reporting. You should also keep the invoices of your purchases for when your guarantee expires, for example.
  • If you have your product repaired or replaced by Fraenck, we will keep your report and contact details for 7 years. After that we will only use your data in an anonymous way for internal reporting.
  • If you have signed up for the newsletter, we will keep your consent for 5 years. Even if you decide at a certain point that you no longer wish to receive the newsletter, we will retain the withdrawal of your request. The emails you receive from us are not stored for longer than 60 days. So you don't have to worry about receiving the same email from us more than once. After this period, we will only use your data in an anonymous way for internal reporting.

6. How does Fraenck protect your data?

Fraenck takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The Fraenck website uses a reliable SSL certificate to ensure that your personal details do not fall into the wrong hands.

We store your data in various databases. We always apply strict security measures. Home sweet home: That is why your data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy remains protected in an appropriate manner. This has been officially established for a number of countries. A number of American parties have registered under the Privacy Shield, which offers sufficient protection.

If you have the impression that your data is not properly secured or there are indications of misuse, or if you would like more information about the security of the personal data collected by Fraenck, please contact us.

7. Sharing your data with other parties

Fraenck only provides your personal details to third parties if this is necessary for the execution of an agreement made with you, or to meet a legal obligation. We work with the following parties:

  • Shopify
  • Mollie
  • PostNL
  • Laposta
  • Google (Analytics)
  • Facebook

Fraenck uses Google Analytics to track how users use our website and how effective the Adwords ads from Fraenck are on Google search results pages. The information gathered in this way is transmitted to, and stored by, Google on servers in the United States, including the address of your computer (IP address). Please read the Google privacy policy for more information. There you will also find the privacy policy of Google Analytics. Google uses this information to track how our website is used, to provide reports on the website to Fraenck and to provide its advertisers with information about the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally obliged to do so, or if these third parties process the information on behalf of Google. Fraenck has no influence on this. Fraenck has not given Google permission to use Analytics information obtained through Fraenck for other Google services.

When you like us on Facebook, visit our online store or order something from us, we remember what you need. This enables us, for example, to show you useful ads on Facebook and Instagram.

Laposta is the party with whom Fraenck sends its newsletters. Here we store your name & e-mail address, provided you have signed up for the newsletter of course.

8. Reviewing, changing or deleting your data

You have the right to view, correct or delete your personal data. You can send a request for inspection, correction or deletion to Fraenck will respond to your request as quickly as possible, and in any event within two weeks.

You also have the right to lodge a complaint with the Dutch Data Protection Authority.

This privacy policy can be changed by Fraenck, if new developments occur and/or it deems it necessary.

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