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+31 26 844 0451
Store info

Mon-Sat, 9:00-17:30

Mon-Sat, 9:00-17:30

Terms of service

General terms and conditions of business

  • Identity of the company
  • Applicability
  • The offer
  • Contract
  • Right of withdrawal etc.
  • The price
  • Compliance and Warranty
  • Delivery and Performance
  • Payment
  • Complaints
  • Change

1. Identity of the company.

We are Fraenck B.V. You can reach us in the following ways:

You can reach us by phone from Monday to Saturday between 10:00 and 17:30.

Would you like to visit us? Our flagship store is open Monday to Saturday between 10:00 and 17:30.

Other information;

  • Kvk nr: 71301763
  • VAT nr: NL858660441B01

2. Applicability

The general terms and conditions describe what we can expect from each other when you buy or have bought something from us.

In the event of separate terms and conditions, our general terms and conditions also remain applicable.

3. The offer

All product information on the website is described as clearly as possible to ensure that you know what you are buying. Is there a mistake on our page? We apologise in advance. And we apologise again, because unfortunately you cannot derive any rights from it. Sorry!

4. The agreement

We provide a secure environment so that you know your details are protected.

After placing an order, you will receive a confirmation email from us.

It is always useful to keep your digital confirmation in case you have any questions about it later.

5. Right of withdrawal etc.

After receiving your purchase, you have 14 days to return the product. You have to pay the shipping costs yourself. We will send you a new product or we will refund your payment within 5 working days. The choice is yours!

For more on the following topics, please go to the specific page on our Right of Withdrawal. There you can find information about:

shipping costs when returning goods


Exceptions to the right of withdrawal.

6. Price

There is no difference between the prices in our shops and on our website.

All prices shown include VAT.

7. Compliance and Warranty

We strive to deliver a quality product. All Fraenck items come with a 1 year guarantee. If the product is damaged due to a manufacturing defect, we will repair or replace it. In this case the shipping costs are for our account. We cannot compensate for usage damage such as wear and tear. However, we are always willing to see what can be done at a reasonable cost. After all, we don't like to throw things away unnecessarily!

If your Fraenck item has reached the end of its lifecycle, we ask that you return it to us at our expense so that we can recycle the materials and otherwise ensure that any remnants are properly separated. For your trouble, we'll give you 15% discount on your next purchase! Send us a message if you want to recycle your Fraenck.

See for your rights as a consumer!

8. Delivery and Execution

If you order something from us before 3 p.m., we will do our utmost to send it out the same day and it will usually be delivered the next working day (or Saturday). If you have ordered a Fraenck Custom product it works differently. In this case we will make it especially for you. In this case we will send the product within 5 working days!
Should a delivery take longer or if we are unable to deliver something on time, we will let you know as soon as possible. At that point you can cancel your purchase. If you have already paid in advance, you will be refunded as soon as possible, but within 5 working days at the latest.
If we can no longer deliver a product you ordered, you will be refunded or offered a good alternative. You may also exchange this replacement product at any time, taking into account the aforementioned conditions.
If a product is damaged or lost before it reaches you or a recipient designated by you, this is our responsibility.

9. Payment

  • If you pay for your product immediately after you place your order, we will process your order as soon as we receive it.
  • Is something wrong in the payment or address details? Please let us know immediately!

10. Complaints

Do you have a complaint? We always try to help you as much as possible. This involves the following procedure:

  • If you have a complaint, please let us know as soon as possible. Describe your problems as clearly as possible by e-mail, on the phone or in the shop. Or via the chat.
  • You will receive a reply from us within 2 days at the latest. We will try to help you immediately, otherwise you will be told how much time we need to put things right.

11. Changes

The above were our terms and conditions. If we change anything in the future, you will find it here.